In a groundbreaking move to champion financial inclusion and diversity, FirstBank is introducing a suite of specialised financial services designed to cater to the unique needs of blind, partially sighted, and physically challenged customers.
This initiative, announced in Lagos on September 23, 2025, solidifies the bank's position as a leader in ethical and impactful banking, setting a new industry standard.
The new services are part of FirstBank's long-standing commitment to ensuring equal access to financial services for all, an ethos deeply embedded in its corporate identity.
The bank, which has been at the forefront of digital banking and financial inclusion for over a century, is now taking a decisive step to bridge the gap for a key demographic often overlooked in traditional banking models.
“Everyone deserves access to financial services, whether physically or digitally,” said Patrick Akhidenor, Chief Risk Officer and Chairman of the FirstBank Sustainability Committee.
“We recognise this, and we are providing financial services that are both accessible and affordable to visually impaired and physically challenged customers at all our touchpoints.
“We are making it possible for them to manage their accounts independently and securely,” he added.
The rollout will be implemented in phases across all FirstBank subsidiaries and locations.
A key feature of the new program is the availability of all transactional documents in various accessible formats, including braille, audio, large print, and digital formats.
This ensures that customers with visual impairments can review their statements and manage their finances with ease and confidence.
Technological upgrades will be a cornerstone of the new initiative. ATMs across the FirstBank network will be enhanced with high-contrast screens and voice-prompt commands, transforming the cash withdrawal experience into an intuitive, guided process.
Furthermore, newly issued cards will feature tactile motifs and braille inscriptions, allowing for easy identification and secure usage.
The bank is also strengthening its existing security features, such as soft PINs and tokens, to provide an added layer of secure access to all banking channels.
The initiative extends beyond transactions. Product brochures and informational materials will also be available in braille and audio formats to ensure customers are fully informed about the bank's offerings and can make sound financial decisions.
FirstBank's efforts are a direct response to both local and international advocacy for disability rights.
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