In a bold move to transform the digital banking experience for millions of users, FirstBank of Nigeria Limited has introduced an advanced facial biometric technology on its mobile banking application, FirstMobile.
This innovative feature is part of a wider suite of upgrades designed to offer customers a seamless, secure, and intuitive banking journey, regardless of where they are in the world.
The newly added facial recognition capability enables users to sign up and activate the FirstMobile app using facial verification, eliminating the need for physical debit cards or manual authentication processes.
With an anti-spoof detection system, the feature ensures robust security and prevents impersonation or fraud, reinforcing FirstBank’s position as a trusted financial partner.
“This innovation is not just about convenience; it’s about empowering every customer, whether they’ve lost a card, are overseas, or simply want a faster way to access their finances.
“We are committed to offering customers cutting-edge solutions that make banking simpler, faster, and more secure,” said Chukwuma Ezirim, Group Executive, E-Business and Retail Products Division at FirstBank.
A Comprehensive Digital Upgrade
The upgrade introduces several key features that align with FirstBank’s drive toward financial inclusion, digitisation, and customer satisfaction:
Facial biometric sign-up and activation
Virtual credit cards for safe and secure online shopping
Instant credit card activation directly within the app
Flexible salary advances with a 3-month repayment plan
System enhancements and bug fixes for improved app performance
With these enhancements, FirstMobile now allows users to perform secure fund transfers, bill payments, and other transactions without needing physical access to a bank or debit card.
The virtual credit card feature provides a secure digital payment method for online purchases, while the instant credit card activation allows for immediate use upon issuance—streamlining access to financial tools.
Empowering Customers with Smarter Banking
Whether customers are in Nigeria or abroad, FirstBank’s digital banking solutions continue to bridge gaps in accessibility and convenience.
The new facial biometric sign-up is especially beneficial for:
Diaspora customers without access to physical cards
Individuals with expired, lost, or misplaced cards
Customers who prefer cardless banking
Users experiencing card verification issues or limited access to card details
Additionally, with the salary advance feature, eligible customers can access short-term loans to meet urgent needs, repayable within a flexible 3-month windows, demonstrating FirstBank’s continued support for financial wellness and customer empowerment.
Staying Ahead with Innovation and Inclusion
For over 130 years, FirstBank has built a legacy of innovation, inclusiveness, and customer-centricity.
Operating in 24 countries across Africa, Europe, and Asia, and serving over 60 million customers with more than 800 branches, the bank is recognised as a digital leader in Africa.
Incorporating over 25 million active users on digital platforms and over 280,000 agent banking locations across 772 of Nigeria’s 774 local government areas, FirstBank is dedicated to ensuring that financial services reach every corner of the nation.
From its 13 million issued cards to the widespread use of its 894# USSD platform, FirstBank remains at the forefront of Nigeria’s cashless payment ecosystem.
It also supports businesses and entrepreneurs through various lending and investment products, including SME financing, green banking, and digital transformation services.
Award-Winning Excellence
FirstBank’s commitment to excellence and innovation has earned it numerous accolades, including:
Best SME Bank in Africa and Nigeria 2025 – The Asian Banker
Best Private Bank for Sustainable Investing in Africa 2025 – Global Finance
SME Financier of the Year in Nigeria, 2025 – The Digital Banker
Best Bank for Empowering Women Entrepreneurs in Nigeria, 2025 – The Global Economics Awards
Its vision “To be Africa’s Bank of first choice” and mission “To remain true to our name by providing the best financial services possible” continue to guide its transformative journey.
As FirstBank launches these groundbreaking features, it reaffirms its role as a pioneer in Africa’s financial ecosystem, delivering smart, secure, and customer-led innovations that redefine modern banking.
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