The Institute for Tourism Professionals of Nigeria, ITPN, has been formally presented with a certificate of conformity to the requirements of ISO 9001:2015 Quality Management System Standard by the Standard Organization of Nigeria, SON.
Making the presentation at the Headquarters of the Organization in Abuja, Director General and Chief Executive Officer of SON, Farouq Salim said with the issuance of the certificate, ITPN has joined a few privileged class of ISO 9001:2015 Quality Management System certified organizations in the tourism sector in Nigeria, adding that this milestone achievement in the pursuit of excellence in service delivery is commendable and worthy of emulation by all service providers in the country.
He said it also attested to the Institute’s ability to formalize its operational system via document processes, procedures, and responsibilities for achieving quality policies and objectives recommended by the standard which further strengthened the Institute’s process of efficiency, organizational culture, regulatory compliance, optimize continuous improvement efforts and adopt data for evidence-based decision-making that ensure customer satisfaction.
Malam Salim further noted that implementing the ISO 9001:2015 system certification is a demonstration of ITPN’s management system of conforming to internationally acceptable standard requirements and the ability of the Institute to get it right the first time and always.
“The certificate issued to your organization today is globally recognized by virtue of accreditation of our certification system by the National Accreditation Board for Certification Bodies that have a mutual recognition agreement with accreditation bodies across continents”, Malam Salim said.
Speaking further that being one of the very few certified Institutes in Nigeria today, the SON’s Director General observed that the challenge in this endless journey to excellence, calls for a re-direction of efforts towards delivering consistent customer satisfaction, and appealed to all other private and public organizations that are yet to embark on the journey of certification to embrace the ISO management approach for the overall benefits of all.
Receiving the certificate on behalf of the Institute, the National President of ITPN, Chief Abiodun Odusanwo, said the epoch-making event of the receipt of the ISO 9001 certificate is a clarion call for dedication and commitment of the professional body to adhere strictly to global standards in the discharge of its duties as a service provider and certification in professional service and conduct in the Nigerian Tourism and other related industries.
He expressed gratitude to the leadership of the SON for the painstaking efforts in the processes leading to the award of the certificate, noting that all conditions and quality assurance test procedures were diligently conducted without any iota of favour or cutting corners before ITPN emerged victoriously.
Chief Odusanwo then called on the management of SON to always consider inviting and involving ITPN in its usual training activities to update the Institute with a continuous quality test that the certification demands of it to keep pace with modern ideals in the maintenance quality assurance standards applicable to global best practices.
The Institute for Tourism Professionals of Nigeria ITPN is a higher, vocational and tertiary level professional organization, established to furnish the tourism industry with professional personnel that provide a good quality standard of products and services with the added objectives to provide education and membership structure aimed at guaranteeing excellent standards of service within the tourism and related industries as well as promote professional ethics and efficiency in tourism administration and practice.
ITPN had earlier sought for ISO 9001:2015 Quality Management System Standard certification from SON by implementing QMS in its system with adequately trained personnel, provision of sufficient resources and procedures which were put in place in accordance with the requirement for certification necessary of the quality management system standard ISO 9001:2015.
The Institute has also shown sufficient commitment to the United Nations World Tourism Organization (UNWTO) Global Code of Ethics for Tourism with concerted efforts to practice and develop the principles for tourism of the UNWTO globally.
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