Zenith Bank Announces Best-in-Class IT Infrastructure Following Upgrade, Thanks Customers

Zenith Bank Plc has announced that it now boasts the best technology infrastructure in the banking industry, positioning itself to provide an exceptional customer experience and superior service delivery. 

This upgrade follows a recent comprehensive enhancement of its technology systems.

The bank expressed its sincere gratitude to customers for their patience and support throughout the upgrade process and extended apologies for any inconveniences experienced during this period.

The announcement was made in a social media post on Wednesday, signed by Dame Dr Adaora Umeoji, the Group Managing Director/CEO.

In her message, the GMD/CEO emphasized the bank’s commitment to delivering an unparalleled service experience, stating, “We undertook this upgrade to ensure we can offer our customers the best possible service.”

Umeoji pledged that Zenith Bank would continue to innovate to meet customer needs swiftly, securely, and conveniently.

The post read in part: “On behalf of the Board, Management, and Staff of Zenith Bank Plc, I would like to thank you for your patience and support during our IT infrastructure migration to a new and more robust operating system.

“We are truly grateful for the trust and confidence you have placed in us. 

The primary reason for undertaking this extensive endeavour was to better position Zenith Bank Plc for improved service delivery to all our valued customers and to create memorable banking experiences at all our touchpoints.

“While I regret the inconveniences and challenges you faced during and immediately after our migration, I am pleased to inform you that Zenith Bank Plc now has the best technology infrastructure in the industry. 

“We are committed to ensuring you experience superior service delivery moving forward.

“Rest assured, you remain our top priority, and Zenith Bank will continue to innovate and offer value-added products and services to meet all your banking needs quickly, safely, and conveniently.”

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